Return Policy
At Private Eyewear, we want you to be completely satisfied with your purchase. If you're not happy with your non-prescription eyewear, we offer a hassle-free return policy. Learn more about our return policy and exchange process.
Hassle-Free Returns & Exchanges at Private Eyewear
We want you to love your new eyewear from Private Eyewear! If for any reason you're not completely satisfied with your non-prescription eyewear, you can easily return or exchange it within 30 days of purchase for a full refund or a different style.
Ensuring Your Return Eligibility:
- Original Condition: The eyewear must be returned in its original condition, unworn and undamaged.
- Original Packaging: Please return the eyewear in its original packaging to ensure proper protection during shipping.
Initiating a Return or Exchange:
To begin your return or exchange process, simply contact us through one of the following methods:
- Email: returns@shop.privateeyewear.com
- Phone: 973-567-8076 or 973-392-8006
Shipping Costs:
- Return Shipping: You are responsible for the cost of returning your eyewear to us.
- Exchange Shipping: We'll cover the shipping cost of sending your replacement item.
Prescription Lens Disclaimer:
Please note that we cannot accept returns on prescription lenses due to their custom-made nature.